When Canon Cameras was losing market share in the United States to Minolta, Canon decided that its distributor, Bell & Howell, was not giving adequate support. Canon sent Tatehiro Tsuruta to the United States to look into the problem
On entering a camera store, he would act just like a customer. He would note how the cameras were displayed and how the clerks served customers. Canon utilized ________, ________ observation in a ________ setting.
A) unstructured; disguised; contrived
B) unstructured; disguised; natural
C) structured; undisguised; natural
D) structured; undisguised; contrived
B
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A functioning knowledge management system (KMS) follows six steps in a cycle. The reason for the cycle is that knowledge is dynamically refined over time. What are the six steps in the KMS cycle?
What will be an ideal response?
Like business processes, information systems need to be monitored to ensure that they continue to meet their requirements
Indicate whether the statement is true or false