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Whereas enterprise network convergence focuses on the consolidation of traditionally distinct voice, video, and data communications networks into a common infrastructure, ________ focuses on the integration of real-time communication services to optimize business processes.

A) Unified communications B) Distribution networks C) Peering D) RTC dashboard

The user support staff is most likely to experience conflict with the IT department over ____.

A. PC installation assistance B. troubleshooting problems for end users C. writing documentation for end users D. application software development