What are the five elements of the satisfaction step?
What will be an ideal response?
(1) Statement, (2) Explanation, (3) Theoretical demonstration, (4) Reference to practical experience, and (5) Meeting objections
Communication & Mass Media
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Self-esteem is defined as __________.
A. our view of ourselves B. how aware we are of ourselves and others' views of us C. a measure of how valuable we think we are D. how large our open self is
Communication & Mass Media
Jin opened his presentation with a joke, but hardly anyone in the audience laughed. He decided to skip the other jokes he had planned and go directly to the sales results. This is an example of
A. Jin responding to feedback. B. noise affecting Jin's presentation. C. Jin encoding his message incorrectly. D. Jin being sidetracked by stage fright.
Communication & Mass Media