The study of body language and such nonverbal behavior is called

The public relations department and human resources department work together to improve

a) employee relations. b) media relations. c) customer relations. d) environmental relations.

When the Recording Industry Association of America filed lawsuits against more than 21,000 people who, they claimed, were downloading music illegally:

a. most of the cases went to trial b. the RIAA lost every case that went to trial c. the RIAA leveled fines against offenders and settled with all but two d. defendants who lost in court only had to pay small fines less than $1000