"When should I buy?" is a consideration in the buyer resolution theory of personal selling

The new capability of _______ has blurred the concept of "at work"

A. instant messaging B. e-mail C. telecommunication D. blogs

With the increase in the use of social media, it is important to ________ those who don't follow the rules of ethical communication

A) limit website access from B) not respond to C) diligently guard and defend against D) identify corporate policy for E) hide unhappy customers and their potential for damage away from