When the medical assistant directs phone calls to other numbers in the practice, this is termed:
A) triaging.
B) using the hold feature.
C) routing.
D) using the telephone directory.
C
Health Professions
You might also like to view...
Sweat has an odor because of the body wastes it contains
Indicate whether the statement is true or false
Health Professions
Taking training in advanced cardiac life support (ACLS) is an example of _____.?
A)continuing education? B) maintaining credentials C) maintaining licensure D) certification
Health Professions