William buys a $500,000 house from Keith Geller through a realtor. He makes a down payment of $200,000. He borrows the rest from Smith and Sons, a lending firm, and places his new house as collateral for the loan. Who is the debtor in this case?

Using social networking tools to converse with customers is called

A) analytical CRM. B) social CRM. C) operational CRM. D) PRM. E) ERM.

The B/AR/CR process comprises three different but related processes?namely, billing, accounts receivable, and cash receipts. Which of the following would not be an operations process goal for these three processes?

a. ensure effectiveness of operations b. ensure AR master data update accuracy c. ensure efficient employment of resources d. ensure security of resources