Paramedics should consider using ____ to help calm patients and as a means to transmit a message of compassion to the patient.

Chronic overproduction of mucous is termed:

a. atelectasis. c. chronic bronchitis. b. bronchiectasis. d. bronchopneumonia.

The established policies and procedures of an EMS system that provide a standardized approach to common patient problems and a consistent level of medical care are known as:

A) codes of action and response. B) clinical protocols. C) standard operating procedures. D) standing orders.