In which step of the listening process do you focus on the stimuli?

Institutional facts are objective concrete phenomena and activities

a. True b. False Indicate whether the statement is true or false

Having a social care program can help brands especially when ______.

A. a crisis hits B. a customer needs to get a question or inquiry solved in a timely manner C. Godzilla comes into your city and creates chaos D. a campaign needs to be launched