Discuss the various components that contribute to a "spa experience."

What will be an ideal response?

One component is excellent customer care. This includes being treated courteously and with respect, whether during telephone conversations, such as to schedule an appointment, or in person. Therefore, any questions should be answered thoroughly and pleasantly. If staff members do not know the answers, they should say so and make every effort to find out. In general, communication should be designed to put the client at ease. This is especially important for people experiencing spa and hydrotherapy treatments for the first time.
Another component is that the spa or private practice office atmosphere be warm, welcoming, and safe. Spa and hydrotherapy treatments provide a respite from the demands of everyday life, so the spa or office should be clean, tastefully decorated, and convey health and healing. A welcoming atmosphere is also created by spa staff and private practitioners who smile and greet clients promptly, escort them where they need to go, help them with anything they need, and say goodbye as they leave.
Practitioners performing the treatments should be knowledgeable, skillful, confident, well-groomed–i.e., professional. They need to be well informed about all the services, packages, promotions, and retail products offered by the spa. Clients expect their practitioners to be properly trained for all the treatments they perform. Clients are trusting their bodies to practitioners, so the treatments should be done smoothly and competently. The client should be the practitioner's first priority, and the client should feel this. Another common expectation is that the experience will be special and out of the ordinary. Clients want something different from their everyday lives. This "specialness" can come in many different forms: offering a hibiscus tea before or after a treatment, or an exfoliation that combines ground espresso beans with dark chocolate shavings. It might be in the names of the signature treatments each spa or practitioner offers, or in the color of the uniforms the spa staff wears. It could be the location of the spa itself. Often it is a combination of many different factors that add up to a unique and extraordinary experience for the client.