Explain the difference between incident management and user management.
What will be an ideal response?
A support agent should attempt to manage the details of each incident to make sure it progresses toward a satisfactory resolution; they should avoid attempts to manipulate, intimidate, or manage the user.
Computer Science & Information Technology
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It is standard to ________ before typing a date for a letter; this leaves enough space for the intended letterhead when the document is printed
A) leave 2" B) leave 1.5" at the top of the document C) space down 12 times D) space down six times
Computer Science & Information Technology
Holding the ________ key while dragging an object in a slide will copy the object
Fill in the blank(s) with correct word
Computer Science & Information Technology