Consider the question: "Rate the performance of your book bag from 1 to 5, where 1 means ‘poor' and 5 means ‘excellent.'" And, then you are given a number of performance factors such as "appearance," "roominess" and so on to

This is an example of a(an):
A) n-point scale
B) anchored n-point scale
C) staple scale
D) unanchored n-point scale
E) anchored y-point scale

B

Business

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Indicate whether the statement is true or false.

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Customer relationship management involves viewing the customer as a valued asset to be managed

Indicate whether the statement is true or false

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