Service blueprints ____________, and how these are supported by backstage activities and systems
a. enhance servicescape features such as furniture and lighting
b. complicate employee handling of special requests
c. clarify the interactions between customers and employees
d. enhance customer technical know-how
e. diminish customer complaining capacity
c
Business
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A coupon or special offer would contribute to the goal to _______________.
A. Interest B. Remind C. Persuade D. Inform E. Action
Business
Standard debt provisions specify certain record keeping and general business practices that must be ensured by the bond issuer
Indicate whether the statement is true or false
Business