Which of the following is true concerning WellPoint's methods of building a service culture?
a. Offering their website in other languages promotes communication with diverse audiences.
b. Associates are encouraged to focus on their own individual work rather than the overall goals of the company.
c. Focusing on internal services rather than community volunteering improves overall customer satisfaction.
d. The company focuses its resources on the insured rather than wasting them on the uninsured.
A
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Perceptions of whether a stressor is irrelevant, positive, or negative are called:
a. Primary appraisals b. Coping strategies c. Tertiary appraisals d. Escape strategies e. Secondary appraisals
Lloyd's Moving Company is considering purchasing new equipment that costs $728,000
Its management estimates that the equipment will generate cash flows as follows: Year 1 $214,000 2 214,000 3 264,000 4 264,000 5 150,000 Present value of $1: 6% 7% 8% 9% 10% 1 0.943 0.935 0.926 0.917 0.909 2 0.890 0.873 0.857 0.842 0.826 3 0.840 0.816 0.794 0.772 0.751 4 0.792 0.763 0.735 0.708 0.683 5 0.747 0.713 0.681 0.650 0.621 The company's annual required rate of return is 9%. Using the factors in the table, calculate the present value of the cash flows. (Round all calculations to the nearest whole dollar.) A) $892,000 B) $864,646 C) $853,320 D) $894,000