A(n) ________ is often developed by identifying a form or report that a user needs on a regular basis

Concrete measures of various aspects of marketing performance are called ________

A) operational plans B) marketing metrics C) action plans D) marketing objectives E) pricing strategies

The ________ requires supervisors to place employees into particular classifications, such as "top one-fifth" or "second one-fifth."

A) individual ranking method B) behaviorally anchored rating scale C) relative standard method D) graphic rating scale E) group order ranking method