Which of the following is used to measure the difference between a customer's expectations of service quality and what actually occurred?
A) break-even analysis
B) SERVQUAL
C) the critical incident technique
D) gap analysis
E) SWOT analysis
D
Business
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A limited partnership is a ________ in the state in which it is organized
A) sole proprietorship B) limited liability corporation C) domestic limited partnership D) general partnership
Business
Which of the following is the main difference between coaching and mentoring?
A) Coaching focuses on work-related behaviors. B) Mentoring focuses on teamwork related skills. C) Coaching focuses on teaching daily tasks. D) Mentoring is more effective for women.
Business