List actions and attitudes that result in excellent customer service.
What will be an ideal response?
Answer: Excellent customer service results from speed of filling and delivering orders; willingness to meet emergency needs; merchandise delivered in good condition; service charges, whether free or priced separately; availability of installation and repair services and parts; and readiness to take back defective goods and resupply quickly.
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Line executives are not as popular as staff trainers in industrial and consumer products companies because:
a. they are often unable to communicate information to others. b. they are usually preoccupied with current sales problems. c. they may not take the time to do a good job. d. all of the above. e. none of the above — the statement is false.
The gain or loss on the sale of an investment, classified as a long-term available-for-sale-security, is measured by comparing the ________ of the investment with the ________ of the investment
A) balance of the Allowance to Adjust Investment in AFSS to Market account; selling price B) fair value at last balance sheet date; selling price C) cost; selling price D) fair value at date of sale; selling price