Johannes has been a car mechanic for many years and is very good at diagnosing problems with cars. However, when an electric car comes into the garage, his approach to diagnosing the problem is unsuccessful. Johannes failure is likely the result of:
A) an operator.
B) a prototype.
C) an anchoring effect.
D) a mental set.
Answer: D
Rationale: A mental set is a cognitive obstacle that occurs when an individual attempts to apply a routine solution to what is actually a new type of problem. Even if Johannes understands the workings of an electric car, he likely attempted to apply the same strategy he uses with a combustion engines to diagnosing problem.
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