Which barrier to effective listening is displayed when Hilde listens to Sven very carefully until he says something she can use against him, and then she interrupts?

Betty is facilitating the weekly staff meeting. During the meeting, she states, "Oh, I'm so sorry, I have one more agenda item that I would like to discuss." This statement is an example of what conversational ritual?

A. Ritual opposition B. Compliments C. Small talk rituals D. Ritual apology

The primary difference between the nominal group technique and the Delphi technique is that

. A. the nominal group technique includes meeting face-to-face, whereas the Delphi technique shares ideas in writing or via email. B. the nominal group technique allows for the evaluation of ideas, whereas there is no evaluation in the Delphi technique. C. the Delphi technique must involve computers, whereas the nominal group technique requires face-to-face communication. D. the Delphi technique requires an outside facilitator, whereas the nominal group does not.