What is the difference between synchronous communication and asynchronous communication?
What will be an ideal response?
Synchronous communication occurs when all team members meet at the same time, such as with conference calls or face-to-face meetings. Asynchronous communication occurs when team members do not meet at the same time. Employees who work different shifts at the same location or team members who work in different time zones around the world typically meet asynchronously.
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The degree to which the work performed by one member of a group influences the work performed by other members is ______.
A. division of labor B. group size C. task interdependence D. group dynamics
When developing bad news messages about transactions, what do many firms include in an attempt to repair the relationship?
A) An element of apology B) An explanation of what the customer should now expect C) An explanation of what is being done to resolve the situations D) An offer of a discount on future orders E) An explanation of what type of performance can be expected in the future