Apple took online commerce to a new level when it started __________ because the products it sold didn't require physical delivery and could be downloaded

You have _____ power over another person if you have the ability to give that person rewards, either material or social

A) coercive B) referent C) reward D) information

Which of the following is a benefit of a well-constructed preparation outline? It helps the speaker

A) choose the best visual aids to include in the speech. B) discover which points have insufficient supporting material. C) improve the delivery of the speech through stage directions. D) establish positive ethos. E) memorize the speech.