To reduce problems associated with the intangibility of the services offered by a restaurant, the restaurant owner would be most likely to do which of the following?
A) lower entree prices between 4 p.m. and 6 p.m.
B) provide clean tablecloths and cloth napkins for each new customer
C) empower employees to handle customer complaints
D) offer a service guarantee to ensure customers that food quality will be consistent
E) offer regular employee workshops focusing on customer service
B
Business
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Indicate whether the statement is true or false.
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Liquidation bankruptcy or straight bankruptcy is also known as:
A) Chapter 7. B) Chapter 11. C) Chapter 13. D) Chapter 15.
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