________ Knowing normal blood values and understanding what test results reveal enable the medical assistant to educate patients properly

You suspect your patient is suffering from a stroke. What information is crucial to obtain from family and bystanders that will aid in proper treatment?

A) When was the last meal consumed? B) Is the patient oriented to the current time? C) Does the patient seem more agitated than usual? D) What was the time of onset of the symptoms?

Which of the following is an example of a physician using risk management to reduce the likelihood of a malpractice lawsuit against his office?

A. Providing free lunches for employees. B. Providing written job descriptions for employees. C. Providing time off for employees. D. Reducing the incidence of telephone conversations. E. Removing standard office procedures manuals from the employees' desks.