Attribution bias occurs when we see our own negative behavior as due to internal causes and our positive actions as due to external causes

The problem-solution arrangement

a. is restricted to persuasive speeches. b. is restricted to informative speeches. c. can be used for both informative and persuasive speeches. d. should only be used when describing a serious problem. e. should not be used unless you can identify the cause of a problem.

Winona has to deliver a speech to the board members of her firm. She decides to write down the key facts and figures and organize the information

Having jotted down all the relevant information on a piece of paper, Winona refers to the text whiledelivering the speech. Which method of delivery did Winona employ? a. Extemporaneous speaking b. Impromptu speaking c. Memorized speaking d. Manuscript speaking