Qualitative information can influence decisions to add or drop a department

What is consolidation?

A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information B. The ability to look at information from different perspectives C. Enables users to get details, and details of details, of information D. Finds the inputs necessary to achieve a goal such as a desired level of output

If a hospital that measured the service quality of its physician care in terms of the total number of people who were attended to—even if patients appeared to want more individualized care—what would the hospital be exhibiting a gap between?

a. the service quality specifications and the service that is actually provided b. what customers want and what management thinks customers want c. the service customers receive and the service they want d. what the company provides and what the customer is told it provides