UA is an abbreviation for timed urine

One of the Joint Commission's new screening criteria used to determine accreditation of the clinical laboratory is the category Immediate Threat to Health and Safety. An example of not meeting this criteria would be:

a.) absence of a QC program for each area of laboratory b.) lack of documentation of ongoing education for staff c.) serious problems with specimen labeling and handling d.) use of unlicensed personnel in state that requires it

Name a way to determine if patients understand information provided to them

What will be an ideal response?