Verbal communication generally refers to the written or oral words we exchange, but can also refer to pronunciation or accent

Robert has learned that he must work at handling his emotions responsibly, at delaying getting what he wants, and at focusing on helping his group achieve its common goal

Which of the characteristic of emotional intelligence is Robert seeking to improve? a) empathy. b) self-awareness. c) self-regulation. d) self-confidence. e) self-assertion.

The rule of addressing one idea at a time in outlining basically says that

A. the most important ideas are treated as main points and the less important ideas as subpoints. B. if you divide a point into subpoints, you must create at least two subpoints. C. each point in the outline should deal with only one thought. D. subpoints of similar levels need to be indented and aligned with each other.