The process of smoothing out the utilization of resources in a project is called

In business presentations, the backchannel is

A) the "notes" portion of an electronic slide, which only the presenter can see. B) subtle, nonverbal cues the presenter sends during the presentation. C) electronic communication among audience members during the presentation. D) password-protected slides that only certain audience members can see. E) an impromptu speech designed to take control of a presentation.

According to the problem definition and approach development process as given in the text, the tasks involved in problem definition consist of all of the following EXCEPT:

A) discussions with the decision makers. B) interviews with industry experts. C) analysis of project costs. D) analysis of secondary data.