Which of the following actions implies that a manager is working on a business plan rather than
a marketing plan?
A) identifying potential new competitors
B) mapping out strategies to achieve a productive end
C) implementing ad hoc plans to take advantage of market opportunities
D) including details on the operational activities of the firm
D
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Which of the following is NOT one of the alternative queuing configurations discussed?
a. Single line/single servers at sequential stages b. Multiple line to single servers ("snake") c. Parallel lines to multiple servers d. Designated lines to designated servers e. "Take a Number" (single or multiple servers)
When firms are organized by functional structures ____________
a. employees fall between the cracks b. customers fall between the cracks c. internal service teams view customers as their own d. service is faster e. fewer errors occur