Employees in jewelry stores are required to take extra responsibility while handling gold jewelry. If they fail, they will lose their credibility and their jobs. Which component of credibility is described in this scenario?

Setting specific and realistic goals regarding perceptions and defining strategies for their implementation will help us to

a. understand others' perceptions and facilitate the understanding of our own perceptions. b. understand that we all perceive the same realities. c. recognize the objectivity of the perception process. d. understand how to overemphasize inherent characteristics when explaining the behavior of others. e . recognize that inherent characteristics are always the causes for people's behavior.

Which of the following is not true of National Public Radio?

a. NPR was established by the Radio Act of 1927. b. NPR’s first national program was on FM radio. c. NPR receives some public funding, but depends primarily on private donations. d. NPR has built a loyal audience for its drive time news and interview shows.