Reservation Specialists are able to speed up their turnaround time with customers by suggesting that customers put their questions/complaints in writing

This results in the specialists beating their productivity "numbers," but has buried the correspondence specialists in paperwork, destroying their productivity. This is an example of the team-based compensation plan drawback of:
A) the difficulties of identifying meaningful groups.
B) the social pressure to limit performance.
C) the free-riding effect.
D) intergroup competition.

Answer: D