When making claims or requesting adjustments, you should begin by
A) complimenting the company for past service.
B) providing a detailed description of the faulty merchandise.
C) providing a straightforward explanation of what the problem is.
D) threatening legal action if you do not receive a favorable adjustment.
E) saying how disappointed you are in the company.
Answer: C
Explanation: C) Begin your claim request by stating the problem in clear and precise language. Include all relevant facts, figures, and dates, and assume that your audience will give you a fair and reasonable hearing. Keep your opening simple. You can go into the details of the case in a following paragraph.
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Mr. and Mrs. Caldwell entered into a contract with a builder for the purpose of building a new house. The total amount due the builder was $300,000. The contract provided that it was the builder’s responsibility to retain and pay for the materials that were to be used. When the project was completed the Caldwells paid the builder in full. Several weeks later it was discovered that one of the material suppliers who was owed $25,000 had not been paid by the builder, and the builder had left the jurisdiction and could not be found. Which of the following is a remedy available to the material supplier?
A. File a mechanic’s lien on the Caldwells’ new house and sue the builder for breach of contract B. Garnish the wages of the Caldwells and sue the builder for breach of contract C. Repossess any non exempt property that was owned by the Caldwells. D. Sue the builder for breach of contract, the Caldwells’ already paid.
Net value of property and equipment is calculated as:
A) total property and equipment minus long-term debt minus depreciation and amortization. B) total property and equipment minus selling, general and administrative expenses minus depreciation and amortization. C) total property and equipment minus depreciation and amortization. D) None of the above.