While in a training session, Claudia defines constructive and destructive conflict. Which domain of learning is she emphasizing?

This is an aspect of listening that can be most difficult because we do not pay close attention

A) hearing B) processing C) assigning meaning D) responding E) remembering

"I am very, very glad to meet you," lacks power and influence because it contains _______

a. slang b. a disqualifier c. hesitations d. intensifiers