Prior to class, Ralitza received a phone message alerting her to call home immediately. As a result of receiving this message, Ralitza is unable to focus on the class discussion. Which component of the communication process does this describe?

Problem-solution order is most appropriate for organizing ________ speeches.

A. informative B. after-dinner C. acceptance D. persuasive E. commemorative

Boris's presentation did not go very well. His illustrations were out of order, which made it difficult for him to convey his message clearly. This is an example of ________ noise.

A. emotional B. structural C. social D. psychological