In which step of the classic creative process does the problem solver look at the problem from every angle, develop ideas, and generate as many alternatives as possible?

A short description of a person's work experience, educational background, and skills is typically contained in a(n):

A) résumé. B) retainer. C) patent application. D) IOLTA report.

Sara sets the stretch goal of increasing her productivity on evaluating claims forms by 20 percent, meaning that

A) it will be quite easy for her to attain the 20 percent improvement. B) she will have to improve her motivation to even try to attain the 20 percent. C) with some concentrated effort she can reach the 20 percent. D) her chances of increasing productivity by 20 percent are quite small.