Unlike direct marketing, personal selling focuses on direct communication with a consumer or business customer

Analyzing an organization's activities to determine where value is added to products and/or services and the costs incurred best describes:

A) affinity clustering. B) business process reengineering. C) value chain analysis. D) resource availability. E) technical difficulty.

It is reasonable for information systems (IS) users to expect to receive repetitive training and support for the same issue

Indicate whether the statement is true or false