A good example of collecting behavioral data would be when a store uses scanners to read bar codes on products selected by consumers

Yukie, a salesperson for a North American car manufacturer, told one of her prospects that Honda was being investigated in Japan for unfair labor practices. Although she had heard the rumor from someone else, she was confident it was false

Yukie is guilty of: A) libel B) product disparagement C) reciprocity D) false advertising E) slander

Continuous improvement is a philosophy that:

A) uses problem-solving techniques within work teams. B) ensures there are plenty of quality inspectors to find areas for improvement. C) waits until a big problem occurs, then systematically solves it. D) encourages the hiring of statistical process control specialists to reduce the need for current employees to learn statistical methods.