Which of the following is not necessary when writing a persuasive message for a claim or request for adjustment?
A) Complete review of the facts
B) A positive tone
C) Specific facts and data
D) A direct format
E) A confident tone
Answer: D
Explanation: D) The key ingredients of a good persuasive claim are a complete and specific review of the facts and a confident and positive tone based on your right to be satisfied with every transaction.
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Dumping occurs when ________
A) a company entering a foreign market charges either less than its costs or less than it charges at home B) a company entering a foreign market charges more than the price in its home market C) a company entering a foreign market charges prices that are lower than those charged by its competitors in this market D) a company sets its price equal to its average cost of production E) a company exports its products to a foreign country to increase its revenue in spite of excess demand in the home country
If proof-of-concept testing is successful and the customer accepts the proof-of-concept project, the project proceeds toward project close down
Indicate whether the statement is true or false