Personal values must sometimes be put aside if they conflict with facility policies regarding patient care

Which of the following is recommended for improving communication with elderly patients who have age-related changes in sensation?

A) Turn on lights in the room if it is too dimly lit. B) Stand 4 to 6 feet away from patients who are farsighted. C) Cup your hands around the ears of the hearing-impaired patients and speak into your cupped hands. D) Stand to one side of visually impaired patients to use their ability to hear.

What is a core concept of crew resource management (CRM)?

A) Accountability B) Challenge and Confirm Policy C) Solid decision making D) Institutionalization of empowerment