Which QFD step focuses on what must be achieved to satisfy customer requirements?

Goods tracked by the PPI include ________ and ________

A) education; medical care B) recreation; apparel C) transportation; communication D) raw materials; finished goods sold to retailers E) energy prices; prices for services

Which term describes groups of operating employees who are empowered to plan and organize their tasks and to perform those tasks with a minimum of supervision?

A) Task forces B) Standing committees C) Work teams D) Division committees E) Board members