Job specialization refers to:
A. the process by which each position's formal authority in an organizational hierarchy is established.
B. the process by which division of labor occurs as different workers gain expertise in tasks.
C. the process by which subordinates receive orders and report to only one superior.
D. the process by which members of different departments work together in cross-departmental teams to accomplish projects.
E. the process by which employees explore new ways to improve how tasks are performed.
Answer: B. the process by which division of labor occurs as different workers gain expertise in tasks.
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