The payoff of a long interest rate floor is equivalent to the payoff of a short receiver swaption

A broker's authority to accept a deposit on behalf of the seller (or to hold a deposit check pending acceptance of an offer) comes from which of the following:

A: Deposit receipt; B: Escrow instructions; C: Listing agreement; D: Transfer Disclosure statement

Customer focus and workforce focus are categories of the Deming Prize

Indicate whether the statement is true or false