Diseases of the bones, joints, bursa, muscles, ligaments, tendons, and soft tissues are reported in chapter ____________________ of ICD-10-CM.

Which of the following is NOT a typical component of a patient management system (PMS)?

a. Coding and charge entry b. Patient registration c. Billing and claims processing d. New patient solicitation

Which of the following is NOT a way to effectively greet patients and customers in a pharmacy setting?

A) Build trust and establish a personal relationship with your patients over time. B) Refer customers to the pharmacist to address any questions outside your scope of practice. C) Look at your customers attentively. D) Give the patients your full attention, even if that means ignoring other patients who are in line.