______ claims that we strive to maintain a comfortable balance in our approach–avoidance behaviors.
a. equilibrium theory
b. arousal-labeling theory
c. expectancy violations model
d. cognitive valence theory
e. sequential-functional model
a. equilibrium theory
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Different types of technology are not equally suited to all types of virtual groups. If a group needs to make a decision, which technologies would be the least effective?
a. telephone or computer audio conference b. email, bulletin board, or restricted blog c. videoconference with text and graphics d. videoconference without shared documents e. electronic meeting system with audio, video, and graphics
Studies reveal that when what we say and how we say it contradict each other, listeners will place more faith in our ______.
a. eye contact b. your delivery c. nonverbal actions d. none of the above