According to Tony Allesandra, failure of a purchased product to perform as expected can be described as the "moment of truth."

What is race norming?

A.Treating a range of scores as being similar B. Establishing different norms for hiring members of different racial groups C. A legal quota system that protects interests of people with disabilities D. Basing selection decisions on a common norm for all races, regardless of impact E. Use of cognitive tests that discriminate against women and people with disabilities

The stage of group development in which we are most likely to see transfer of learning to other situations and settings is _____

a. forming b. norming c. performing d. adjourning