It is easier to control verbal communication than nonverbal communication.

If our uncertainty is above the _______ threshold, we are not confident in predicting the behavior of others. Hence, we tend to view other people's behavior as unpredictable

a. minimum b. average c. maximum d. high

The strategy behind brand growth via social media is based on:

a. Maslow's hierarchy of needs b. The diffusion of innovation theory c. The two-step flow model d. The uses and gratifications theory