Marketing modules in CRM systems would provide tools for
A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.
E) increasing efficiency of call centers.
C
Business
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a. True b. False
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A) Homogeneity B) Diversity C) Conformity D) Civility E) Universality
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