Answer the following statement(s) true (T) or false (F)

6. In public cloud computing, the service provider can deliver increasing amounts of computing, network, and storage capacity on demand and without requiring any capital investment on the part of the cloud users.
7. Each private cloud has a defined set of available resources and users, with predefined quotas that limit how much capacity users of that cloud can consume.

8. The level of outsourcing risk is heightened as the organization increases the scope of processes being outsourced.
9. A good service-level agreement defines the customer’s right to audit the provider’s compliance and to conduct on-site inspections.

10. The service-level agreement (SLA) manager serves as the primary point of contact for any issues related to the delivery of the services covered in the SLA.

1.True
RATIONALE: With public cloud computing, a service provider organization owns and manages the infrastructure with cloud user organizations (called tenants) accessing slices of shared hardware resources via the Internet. The service provider can deliver increasing amounts of computing, network, and storage capacity on demand and without requiring any capital investment on the part of the cloud users.
2.True
RATIONALE: A private cloud environment is a single tenant cloud. Organizations that implement a private cloud often do so because they are concerned that their data will not be secure in a public cloud. Each private cloud has a defined set of available resources and users, with predefined quotas that limit how much capacity users of that cloud can consume.
3.True
RATIONALE: A significant outsourcing risk is dealing with increased management complexity. This levelof risk is heightened as the organization increases the scope of processes being outsourced.Many organizations hesitate to outsource processes that are considered mission critical, thatare tightly linked to other key processes, that clearly differentiate themfromthe competition, orthat strongly influence sales.
4.True
RATIONALE: A service-level agreement is a high-level, summary document that defines both the services and the performance and availability levels at which those services will be provided. A good service-level agreement defines the customer’s right to audit the provider’s compliance and to conduct on-site inspections.
5.True
RATIONALE: One of the keys to a successful outsourcing relationship is for both the customer and the outsourcing service provider to assign an SLA manager. The SLA manager serves as the primary point of contact for any issues related to the delivery of the services covered in the SLA