Being assigned a new task or job rotation are both examples of which criterion for leader training programs?

________ involves systematically tracking consumers' preferences and behaviors over time in order to tailor the value proposition as closely as possible to each individual's unique wants and needs

A) Value propositioning B) Customer relationship management (CRM) C) Differential benefit development D) Sales orientation E) Value chain management

Carlos has decided to implement the principles of the Normative Decision Model to managing his team. In order to be successful, he must do all of the following, except:

a. allow his followers to participate in all decisions. b. understand the situation and the decision style options. c. pay attention to followers' needs. d. be aware of the followers' level of commitment.