When one party is substituted for another party in a contract, it is called:

You develop a cost-cutting measure for your department, and email the idea to your supervisor. Your supervisor forwards your message to the other members of your department, as well as the heads of operations and IT

The secondary audience of your message is ________. A) your supervisor B) your supervisor and the heads of operations and IT C) the members of your department and the heads of operations and IT D) your supervisor and the members of your department E) your supervisor, the members of your department, and the heads of operations and IT

Queuing discipline refers to:

A) the reason waiting occurs in underloaded systems. B) the willingness of customers to wait in line. C) the order in which customers are processed. D) how constant the interarrival times are.